Frequently Asked Questions
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Our routing number, also known as an ABA number, is 221480807.

If you have checks for your account, our routing number can be found on the bottom left-hand corner of your checks; the routing number will be the first group of numbers.

We are working with our members to assist during this time. Please fill out our financial assistance form and we can help discuss the right solution for you.

If your Visa® Debit Card was stolen, or you just misplaced it and need a new one, you can:

  • Visit a Branch to cancel the lost or stolen card and have a new debit card issued to you instantly.
  • Call us at (516) 561-0030 to cancel the lost or stolen card. Once your card has been reported as lost or stolen and canceled, a new card will be mailed to you within 4-5 days. If you are reporting a card as lost or stolen after regular business hours, please call (833) 929-2135. If you are traveling internationally and are reporting a card as lost or stolen after regular business hours, you can call us at (614) 564-5105.

In the event of fraud, we also ask that you complete our Visa® Fraud Form.

You can reset your username and password by following some simple on-screen prompts. If you need any help through the process, please call us for assistance.

Recover Username and/or Password

If this is your first time using this service, you will need to first sign up for Online & Mobile Banking access. You will receive further information via email once your enrollment has been processed. If you are already enrolled in Online & Mobile Banking, you can sign in to access your accounts either using our website, or mobile app.

Sign in to Online Banking

If your Visa® Credit Card was stolen, or you just misplaced it and need a new one, you will need to call us at (800) 449-7728 to report the card lost or stolen. Once your card has been reported as lost or stolen, a new card will be mailed to you within 7-10 days.

Report Credit Card as Lost or Stolen

The process for reporting fraud is dependent on the type of transaction within your account. Please refer to the following to determine which report is required for you to complete.

Credit Cards: If you are reporting fraudulent transactions involving your credit card, please call us at (800) 449-7728.

Debit Cards: If you are reporting fraudulent transactions involving your debit card, please complete the Visa® Fraud Form.

Check Fraud: If you are reporting a transaction involving a fraudulent check, please complete the Fraudulent Check Form.

ACH (Electronic Payment) Fraud: If you are reporting a transaction that was taken from your account electronically, please use the Unauthorized Withdrawal Form.

Zelle Fraud: If you are reporting fraudulent transactions involving Zelle, please contact us immediately at (516) 561-0030.

Bill Pay Fraud: If you are reporting a transaction that was taken from your account through Jovia Bill Pay, please contact us immediately at (516) 561-0030.

We take our member's security very seriously. If you feel there was an unauthorized transaction on your account, we are committed to investigating your claim.

Debit or Credit Card (DBT/POS) transaction

Many times disputes can be resolved quickly by contacting the merchant directly. If you are unable to resolve the dispute with the merchant, you can file your dispute with us. Please complete the Visa® Charge Dispute Form and submit it electronically. Any additional information such as receipts that may assist in resolving the dispute, should be indicated on the form. Disputes can take up to 60 days to resolve.

Unauthorized Withdrawal (ACH/non-debit or credit)

If you are on an account with another individual, consult with them first to verify that he/she did not authorize the withdrawal. If the withdrawal was not authorized by any of the account owners, please complete an Unauthorized Withdrawal Form.

If the fraudulent transaction involved a check, a police report is required along with a Fraudulent Check Form. Documents should be forwarded to the Sharedraft Administrator in Deposit Operations for further processing.

Documents must be received with 60 days of the item being presented to the account to receive provisional credit.

Accessing your statement online is easy:
  • Sign in to Online Banking
  • Select Online Statements and Tax Docs from the menu
  • You will be presented with a brief disclosure. Once you accept the terms and conditions, you will have access to your current and previous months statements. Up to 24 months of account statements will be available to you.
You will be notified each month when your statement is available. You can also opt to print your statement if you need a paper copy.

Access Paperless Statements


Not enrolled in Online Banking? Get started and sign up today.

You can submit any issues, concerns, or suggestions regarding the credit union to our management team by clicking the link below.

Report an issue to Management

Get Support

Contact Us

A representative from our member care team is just a call, chat, or short drive away at a branch location near you. If none of the below options fit your need, we can be reached at (516) 561-0030 or by email.

Speak with a Representative

Want to speak with a representative from our member care? Call us for immediate assistance.

Call (516) 561-0030
Visit a Branch

Prefer to meet with a member care representative? Schedule an appointment at a branch near you.

Schedule an Appointment
Make a Loan Payment

Interested in paying down your loan or credit card with an external account? Schedule a payment

Call (516) 231-2434
Report Fraud

Does something look fishy with your account? Report it as suspicious activity today and we'll investigate on your behalf.

Report Fraud
Dispute a Charge

Unable to resolve an issue with a merchant or vendor? Dispute the charge and we'll investigate on your behalf.

Dispute a Charge
Activate Visa® Card

Received a new Visa® Debit or Credit card in the mail? Activate and set your pin to start swiping.

Call (800) 992-3808

Here at Jovia, we’re always looking for ways to improve our member’s experience, and that starts with you! If you have an issue that needs to be escalated or feedback about your experience with Jovia to share, please contact our management team. If you have a suggestion for how we can improve our credit union or want to voice a concern, you can also contact our chairman of the board.


Supervisory Committee Volunteers Needed!
The Board of Directors is seeking volunteers to serve on our Supervisory Committee which is responsible for ensuring the credit union operates within regulatory guidelines. This position requires thoroughness and attention to detail. Regulatory and cybersecurity knowledge is not required but is a plus. Many of our current Board members have previously served on our Supervisory Committee. Please send your resume to: [email protected] Attention Nominating Committee.

Issues with your account? There's a form for that.

Here you’ll find the forms you need to manage your banking or request service on your accounts. Simply click on the links below to download the form you are looking for. Some eligible forms can be electronically submitted, however, be sure to follow the instructions within the individual form for submission guidelines.

Here you’ll find the forms you need to manage your banking or request service on your accounts. Simply click on the links below to download the form you are looking for. Some eligible forms can be electronically submitted, however, be sure to follow the instructions within the individual form for submission guidelines.