Virtual Branch
Can’t make it to a branch? We'll bring the branch to you.
We know life gets busy, which is why we want to make it easy for you to manage your money with a branch right at your fingertips.
At Jovia's Virtual Branch, you'll get the same friendly service you love right from your computer, phone, or tablet.
Welcome to Jovia's Virtual Branch!
Welcome to Jovia's Virtual Branch!
Even if you use online tools for most transactions, you sometimes want help from a live person. Jovia’s Virtual Branch Team is here to meet with you wherever you are, just like you’ve stepped inside a physical branch.
- Learn more about Products and Services
- Get answers to account questions, transfer funds, payments status, etc. (login to online banking for quick authentication)
- Order a new or replacement Visa Debit Card
- Review current rates
- Speak with a Mortgage Loan Specialist (visit our Mortgage webpage)
Visit our virtual branch!
Jovia’s Virtual Branch Team is able to meet with you wherever you are, just like you’ve stepped inside a physical branch. There are two ways to visit Jovia’s Virtual Branch: from Jovia’s website or through online and mobile banking.
- Chat with Via, our Virtual Interactive Assistant.
First, chat with Via, our Virtual Interactive Assistant to get the answers to your questions in a snap. If Via doesn't know the answer, you can always request a live agent from Via. - Text, audio, or video chat with a real live Jovia representative.
Text, audio, or video chat with a real live Jovia representative to get the answers you need. You can also use screen share to navigate the Jovia website with a Member Service Representative in real-time. This is one of the best advantages of virtual banking because you get the answers you need right when you need them.
At Jovia, our commitment is to provide an overall better banking experience while continuing to safeguard your personal information. Our Security Team is constantly monitoring our website and online channels. If you visit the Virtual Branch from the public website, a Member Service Representative will authenticate your account first before providing any account information.
Virtual Branch Hours
Come stop by!
With Jovia's Virtual Branch, you can bank on the go no matter where you are. You can also prepare in advance and schedule a video appointment with one of our Member Service Representatives.
Monday: 9:00am - 6:00pm
Tuesday: 9:00am - 6:00pm
Wednesday: 9:00am - 6:00pm
Thursday: 9:00am - 6:00pm
Friday: 9:00am - 7:00pm
Saturday: 9:00am - 2:00pm
Sunday: Closed
Not a member of Jovia yet?
We can help you get started!