Virtual Branch

Can’t make it to a branch? We'll bring the branch to you.

We know life gets busy, which is why we want to make it easy for you to manage your money with a branch right at your fingertips.

At Jovia's Virtual Branch, you'll get the same friendly service you love right from your computer, phone, or tablet.

Welcome to Jovia's Virtual Branch!

Welcome to Jovia's Virtual Branch!

Even if you use online tools for most transactions, you sometimes want help from a live person. Jovia’s Virtual Branch Team is here to meet with you wherever you are, just like you’ve stepped inside a physical branch.

  • Learn more about Products and Services
  • Get answers to account questions, transfer funds, payments status, etc. (login to online banking for quick authentication)
  • Order a new or replacement Visa Debit Card
  • Review current rates
  • Speak with a Mortgage Loan Specialist (visit our Mortgage webpage)

Let's Talk!

There are two ways to visit Jovia’s Virtual Branch: from Jovia’s website or through Online Banking. (Mobile APP coming soon!)

Through either channel, click on the Virtual Branch bubble and choose how YOU want to talk with us.

  • Basic chat, just like texting, for quick answers
  • Audio chat using the speaker of your device
  • Video chat for a more personal experience (Don’t worry, you can keep your camera turned off if you want 😊.)

You can also use screen share to navigate the Jovia website with a Member Service Representative in real-time. This is one of the best advantages of virtual banking because you get the answers you need right when you need them.

If the Member Service Representative needs to access your account information and you are not signed into Online Banking, they will authenticate your account first. Then you can take advantage of all the features of virtual banking.

It's easy, convenient, and SAFE to use.

At Jovia, our commitment is to provide an overall better banking experience while continuing to safeguard your personal information. Our Security Team is constantly monitoring our website and online channels. If you visit the Virtual Branch from the public website, a Member Service Representative will authenticate your account first before providing any account information.


Virtual Branch Hours

Come stop by!

With Jovia's Virtual Branch, you can bank on the go no matter where you are. You can also prepare in advance and schedule a video appointment with one of our Member Service Representatives.

Monday: 9:00am - 6:00pm

Tuesday: 9:00am - 6:00pm

Wednesday: 9:00am - 6:00pm

Thursday: 9:00am - 6:00pm

Friday: 9:00am - 7:00pm

Saturday: 9:00am - 2:00pm

Sunday: Closed

Not a member of Jovia yet?

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