How do I cancel or change a Bill Pay payment?

An electronic or check payment may be edited or deleted any time before the Send Date.

Consumer member

1. Under Payments & Transfers click on Bill Pay.
2. From Smart View, under Scheduled Payments, find the payment you want to edit or cancel. 
3. Click the three dots to the right of the payment amount to see all of the payment details.
4. Edit any of the fields and click update. OR click Delete Payment in red at the bottom of the payment details to completely cancel the payment.

Business member

1. Under Additional Services click on Bill Pay.
2. Select a Tax ID.
3. Under the Scheduled Payments section click the down arrow next to the payment you want to cancel.
4. Click on Delete Payment.
5. To confirm the deletion, click Yes, Delete this Payment.

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