What should I do if I lose my device that contains my mobile wallet?
If your device containing your mobile wallet is lost:
- Contact Jovia at 1-516-561-0030 or 1-855-JOVIA4U.
- Remotely remove your card from the mobile wallet app using your account settings on the wallet provider’s website or companion app. (e.g., Apple ID for Apply Pay, Google Account for Google Wallet, Samsung Account for Samsung Wallet).