How do I email secured documents through Online Banking?

If you need to send sensitive information to a credit union representative, you can send documents containing sensitive information (i.e. Social Security Numbers, Credit Card Numbers, etc.) through our secure email channel located in Online Banking. To send a secured email:

  • Sign In to Online Banking
  • Navigate to Support
  • Click Secure Email
  • Click Send a Secure Email
  • Enter the name of the document(s) that you are going to send into the Subject
  • Enter your message and be sure to include the name of the recipient. If you do not have a specific person in mind, you can name the department that should receive the document(s).
  • Click Attach Files. This will open a window allowing you to browse through the files on your computer to find the file you wish to send
  • Click Send

When your document(s) is/are received, they will be routed to the corresponding person or department and you will receive an email verifying receipt.

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