Why was my External Transfer returned?
A funds transfer will be returned, if it cannot be successfully posted to your account. The most common reason for failed or returned funds transfers are listed below. You will be notified by email if we receive a “return” message on your transaction indicating that the transfer has not been completed. The email will have instructions on whether to contact us or next steps.
- Lack of sufficient funds in the source account
- Exceeding the dollar limit for an individual transaction
- Exceeding the limit of total transactions conducted in the last 30 days
- Having outstanding transfers (transfers that you have initiated but which have not yet been completed)