Why hasn't my Bill Payment posted?
For electronic payments, Bill Pay funds are withdrawn when a payment is sent. If funds are not available in the sending account, the payment will be cancelled.
For paper check payments, the funds will not be withdrawn from your account until the recipient deposits the check, the same as if you wrote a personal check on your account.
If you suspect a Bill Pay payment is lost or missing, first verify the payee information and confirm they did not receive the payment. Then contact Member Service for help. We are able to place a stop payment on a paper check or assist with missing ACH payments.