How do I view pending or past transactions in Zelle and what are the different payment statuses?
Navigate to Zelle within Online Banking or the Mobile Banking App. Click the activity tab to view pending or past transactions.
Payment Statuses:
- On hold: Payment was placed on hold, usually because the sender failed verification when attempting to schedule the payment.
- Pending:
- If this is a payment you are sending, the recipient was notified of this payment. Funds will be withdrawn from your account the next day.
- If this is a payment you are receiving, the funds are en route and will be deposited into your account within 3 business days.
- In Progress:
- If this is a payment you are sending, the recipient was notified of this payment and the payment is being processed.
- If this is a payment you received, the funds are en route and will be deposited into your account within 3 business days.
- Failed: A payment may fail due to one of the following reasons:
- The recipient was unable to validate access to the mobile phone or email as provided by the sender
- The funds could not be deposited into the bank account provided by the recipient
- There are insufficient funds in the account to cover the amount of the payment
- Stopped: The sender stopped the payment after the send date. The funds are returned to the sender’s account.
- Expired: The recipient has 10 days from the send date to provide instructions on how to deposit the payment, after which the payment expires, and the funds are returned to the sender’s account.
- Completed: The payment has successfully been deposited into the recipient’s account.