Disclosure

Digital Banking Statement for Jovia Financial Credit Union Business Members

• Disclosure: Electronic banking
• Disclosure: Paperless Statements
• Privacy Policy
• Terms & Conditions

This agreement contains terms for the Business Internet Banking system that allows for electronic access to your accounts at Jovia Financial Credit Union (referred to as “Jovia” or “Credit Union”). You agree to accept the terms and conditions of this agreement. From time to-time Jovia Financial Credit Union may amend any terms and conditions contained in the agreement. Such amendments become effective as stated on any notice sent or made available.

This agreement also applies to any other agreements for services used by the Business Member including ACH, Wire Transfer, and Remote Deposit and Bill Pay.

Jovia is committed to protecting the confidentiality of each member's financial records. Jovia is committed to taking all necessary actions to comply with state and federal laws and will take reasonable measures to protect the accuracy and privacy of all member information including but not limited to member information used while conducting business through the Internet, mobile devices, Debit and ATM networks, fax services, the telephone, the mail, and other means of communication.

• Digital Banking Electronic Funds Transfer Disclosure and Agreement
• Password Protection; Access Security
• Additional Security Features using Digital Account Access
• Scheduled Availability for Digital Account Access and Transaction Posting Times
• Electronic Fund Transfers -Your Rights and Responsibilities
• Additional Disclosures Applicable to "Digital Account Access"
• Additional Disclosures Applicable to "Electronic Bill Payment" Services

Digital Banking Electronic Funds Transfer Disclosure and Agreement

Please read this disclosure carefully and print it for your records. If you are unable to print this document, a copy can be provided to you by the Credit Union upon request.

Contact us with any questions about this Agreement or Error Resolution Questions

PHONE
(516) 561-0030

Mail
Jovia Financial Credit Union
1000 Corporate Drive
Westbury, NY 11590

Email
[email protected]

This Digital Banking Electronic Funds Transfer Disclosure and Agreement as amended from time to time ("Agreement") sets forth the terms and conditions. governing the use of "Digital Account Access" and "Bill Payment" services (collectively "Online/Mobile Services"). Disclosure information that applies to" Digital Account Access" and "Electronic Bill Payment" services offered by Jovia is given below. Read this Agreement completely and retain it with your personal records. By using the "Digital Account Access" and "Electronic Bill Payment" services offered by Jovia, you are agreeing to be bound by the terms and conditions of this Agreement. In this Agreement, the terms "you" and "your(s)" refer to the member, and the terms "we", "us", "our(s)" and "Credit Union" refer to Jovia. This Agreement is incorporated by this reference and becomes a part of Jovia's Electronic Funds Transfer Disclosure. This Agreement, incorporated into any other terms and conditions of your Electronic Funds Transfer Disclosure and Agreement, remain in force as a revised agreement. By accessing the Digital Account Services, you acknowledge electronic receipt of the Credit Union's Online Service Electronic Funds Transfer Disclosure and Agreement. You agree that you have read this Agreement in its entirety and will abide by its terms and conditions.

Access Security

You are responsible for preventing unauthorized access to your accounts. Jovia has taken all the necessary security precautions to ensure that our Online Account Access service is secure, and your financial information remains confidential. and a secure site. The safeguarding of your Digital Account Access: User ID and Password are essential elements in protecting the confidentiality of your accounts. As an authorized owner on your accounts, you assume primary responsibility in protecting the security of your accounts by not revealing your social security number, user ID and password or account information to any unauthorized owner on any of your accounts with the Credit Union, even your closest friends and family members for your own protection. These numbers should be memorized and known only by you. You should never leave your computer or mobile device unattended while you are still signed on to your Digital Account Access and should always log off when you are finished using your Digital Account Access. You should change your password immediately if you have reason to believe that your password may not be secure and contact the Credit Union to verify that all transactions posted against the account were authorized by you or another authorized user on the account.

Digital Account Access Password: During the Digital Banking enrollment, you will be provided with a temporary Username and Password, which will be used to access. Digital Banking. Once you have logged in, you will be prompted to change the Username and Password. You should not select a Username or Password that someone may be able to guess, such as your name, address, or birth date. If you forget your Digital Account Access password, you may have a temporary password sent to you by phone. Select “I can't access my account” on the login page of Online banking or “Recover Credentials” on the Mobile app. You may also contact the Jovia Financial Credit Union and you will be issued a temporary one. Primary and Secondary Administrators will have the option of adding business users to online banking. Business Users are the responsibly of the Business Member. They are responsible for providing them with a Username and Password, resetting their password and deleting their access. Jovia Financial Credit Union liability and will not reimburse you for any losses that may occur as a result of the use of your username and password or your device’s authentication feature by such Authorized Users. You agree to tell us immediately if someone you did not authorize learns your password or is able to use your device’s authentication feature. Except as otherwise provided by law, you will indemnify Jovia Financial Credit Union and hold it harmless for any loss or expense caused by any person who accesses your accounts using any password or device authentication feature as described in this Agreement.

Biometric login (for supported mobile devices only)

Biometric ID allows you to use your fingerprint or face to login securely instead of entering your user id and password. Your user id and password will not be stored on the device.

By enabling Biometric ID, every person with an enrolled fingerprint or face on the device will have access to your account. Review the enrolled fingerprints/ face settings to make sure that each person is authorized to access the personal and financial. information available on the Jovia app.

Biometric IDs are only stored on your device. Jovia does not see or store your fingerprint information.

Additional Security Features using Digital Account Access

Jovia has taken the necessary steps to protect the safety of your account information over the Internet. The confidentiality of your accounts is maintained using multiple secured networks, multiple data encryption, techniques, firewalls and password protection. Your Digital Account Access session has a time-out feature. This time out feature will automatically log you off the session if you have exceeded the length of time out between using different screens within Digital Account Access. Once you exceed the time span allowed by the time-out feature, you will need to sign onto your Digital Account again if you are not finished with your session. This provides increased security and helps reduce the risk that an unauthorized user can access your account information if you leave your computer unattended without logging off.

Jovia may use traditional login information as well as "cookies" to identify you. and/or the device from which you are logging in. Jovia may also use additional security features such as challenge questions, one -time passcodes, downloaded malware protection and digital banking activity tracking tools to protect members’ information and identities when banking online. These methods may change from time to time based on advancements in technology.

Scheduled Availability for Digital Account Access and Transaction Posting Times

Digital Account Access will normally be available 24 hours a day, seven days a week, except for any computer system outages or system maintenance. If the system is unavailable, Jovia will notify you with a message that will appear on the Jovia website.

All transactions that are processed for your accounts or loans within Digital Account Access will be posted to your accounts immediately if processed during our normal business hours. Any transactions processed outside of our normal business hours, during a scheduled Holiday or a day we are closed will be processed the next business day.

Charges

Digital Banking and Bill Payment are provided at no charge to all users. Additional services such as wire transfers, ACH transfers and Remote Deposit services are provided to our Business Members upon request. Refer to our current fee schedule for any related charges. Also refer to our current fee schedule for NSF charges and any other applicable charges.

You will receive a monthly statement listing all the payments and/or transfers. performed during that month using Digital Banking and Bill Payment. You are required to keep the Credit Union informed of your current address to insure correct mailing of monthly statements.

Amendments

The Credit Union may change the terms and conditions of this Agreement from time to time by mailing written notice to you at your address as it appears on our records. If any change results in greater cost or liability to you, you will be given at least thirty (30) days prior notice of the change. Prior notice may not be given where an immediate change in terms or conditions is necessary to maintain the integrity of the system and/or the security of our Online Services or designated accounts.

Termination

You may terminate this Agreement with us at any time. The Credit Union reserves the right to terminate this agreement at any time. We may do so immediately if:

1. You or any authorized user of your account breaches this or any other statement with the Credit Union.
2. We have reason to believe that there has been or might be an unauthorized use of your account (confirmation will be sent to the address of record).
3. You or any authorized user of your account requests that we terminate this agreement.
4. If you cause a loss to the Credit Union (confirmation will be sent to the address of record).
5. If your use of Digital Account Access is inactive for a period of six months
6. If your membership ceases.

Collection Costs

You agree to pay the Credit Union our reasonable expenses, including court costs and attorney's fees, for enforcing our rights under this Agreement.

Additional Benefit Enhancements

The Credit Union may from time to time offer additional services to you in connection with your accounts. Some services may be at no additional cost to you and others may involve a specified fee. You understand that the Credit Union is not obligated to offer such services and may withdraw or change them at any time.

Reservation of Rights

Failure or delay by the Credit Union to enforce any provision of this Agreement or to exercise any right or remedy available under this Agreement, or at law, shall not be deemed a waiver and the Credit Union expressly reserves the right to enforce such provision, or to exercise such right or remedy, later.

Other Agreements

Except as stated otherwise in the Agreement, this Agreement does not alter or amend any of the terms or conditions of any other agreement you may have with the Credit Union.

Severability

If any part of this Agreement should be held to be unenforceable, the remaining provisions of this Agreement shall remain in full force and effect.

Electronic Fund Transfers -your rights and responsibilities

Indicated below are types of Electronic Fund Transfers we are capable of handling, some of which may not apply to your account. Please read this. disclosure carefully because it tells you your rights and obligations for the transactions listed. You should keep this notice for future reference.

Digital Account Access Computer Transfers -types of transfers, dollar limitations, and charges -You may access your business account(s) by computer 24 hours a day by using your user ID and password, to:

• transfer funds from checking or savings to checking or savings.
• transfer funds from LOC to checking or savings.
• transfer funds from money market to savings or checking.
• make payments from checking or savings to credit card or loans.
• make payments from money market to credit card or loans.
• get information about your business account and loan account balances.
• minimum of three months history for your business accounts

Limitations on frequency of transfers in savings and money market accounts: In addition to those limitations on transfers elsewhere described, if any, the following limitations apply:

• During any statement cycle, you may not make more than six withdrawals or transfers to another credit union account of yours (except a loan) or to a third party by means of a preauthorized, automatic, or computer transfer, telephonic order or instruction, or by debit card or similar order to a third party. If you exceed the transfer limitations set forth above, your account may be subject to closure by the credit union.

Unauthorized Transfers

• Consumer liability. If your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed or posted online to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.

If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time.

• Contact in event of unauthorized transfer.

If you believe that someone has transferred or may transfer money from your account without your permission, call us at the telephone number or address listed above.

Error Resolution Notice

In Case of Errors or Questions about Your Electronic Transfers, Call or Write us at the telephone number or address listed in this brochure, as soon as you can, if you think your statement or receipt is wrong or if you need more information. about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent or made available online the FIRST statement on which the problem or error appeared.

1. Tell us your name and account number (if any).
2. Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
3. Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question(s) in writing within 10 business days. We will determine whether an error occurred within 10 business days (20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. Your account is considered a new account for the first 30 days after the first deposit is made, unless each of you already has an established account with us before this account is opened. We will tell you about the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.

You may ask for copies of the documents that we used in our investigation.

Additional Disclosures Applicable to "Digital Account Access" Transactions

Available with "Digital Account Access" The following is a list of the transactions available when you have logged on to "Digital Account Access:"

1. review balance, rate and other information for all your business accounts;
2. make transfers between your Jovia business accounts .
3. download statements
4. Download financial transaction history to financial management software
5. change your User ID and password for your Digital Banking Account Access
6. Update your personal information, including address, phone number and email address;
7. Access Bill Pay;
8. Access your Jovia Visa business credit card balance and activity
9. Register for Electronic Statements;
10. Place a stop payment;
11. Contact us securely via secure e-Mail; and
12. Set up email notifications and text alerts.

"Digital Account Access" Limitations

You may not make more than six withdrawals or transfers to another credit union account of yours (except a loan) from a savings account during a monthly cycle. If you exceed the transfer limitations set forth above, your savings account may be subject to closure by the credit union.

Our Liability for Failure to Make Transfers

If we do not complete a transaction to or from your accounts on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, we will not be liable for any failure to make a transfer and/or payment, including any finance charges or late fees incurred as a result, unless you receive a confirmation number. There are some other exceptions where we will NOT be liable, for instance, if:

1. Through no fault of ours, you do not have enough money in your account to make the transaction.
2. The transaction would go over the credit limit on your credit line.
3. The network system was not working properly, and you were aware of the malfunction when you started the transaction.
4. Circumstances beyond our control (such as fire, flood, power failure, or computer downtime) prevented the transactions despite reasonable precautions that we have taken.
5. The money in your account is subject to an uncollected funds hold, legal process or any other encumbrance or agreement restricting a transaction.
6. Your password/Personal Security Code has been entered incorrectly.
7. The payee/biller mishandles or delays a payment sent by our Bill Payment service provider.
8. You have not provided our bill payment service provider with the correct names, phone numbers, or account information for those persons or entities to whom you wish to direct payment; or the failure to complete the transaction is done to protect the integrity of the system or to protect the security of your account.
9. You do not receive a confirmation number.
10. Any ACH or wire transfers payments made after 4PM EST will be processed the following business day.

There may be other exceptions not specifically mentioned above.

Digital Banking Alerts

We provide Automatic Alerts and voluntary Account Alerts.

1. Automatic Alerts are sent to you following important account activities or when certain changes are made to your Digital Banking account, such as a change in your email, Username or password. You do not need to activate these alerts. We automatically activate them for you. Although you may have the option to suppress some of these Automatic Alerts, we strongly recommend that you do not do so since they provide important information related to your online security and account activities.
2. Voluntary Account Alerts must be activated by you.
   1. Voluntary Account Alerts allow you to choose alert messages for your accounts. We may add new alerts from time to time or cancel old alerts.
   2. Each alert has different options available, and you will be asked to select from among these options upon activation of your alerts service.
3. Both Automatic Alerts and voluntary Account Alerts are subject to the following.
   1. We may add new Automatic and voluntary Account Alerts from time to time or cancel old alerts. We usually notify you when we cancel alerts but are not obligated to do so.
   2. Alerts will be sent to the email address you have provided as your primary email address for Digital Banking. You can also choose to have alerts sent to a secondary email address, including a mobile device that accepts text messages. If your email address or your mobile device's number changes, you are responsible for informing us of that change. While Jovia does not charge for the delivery of the Alerts, please be advised that text or data charges or rates may be imposed by your carrier. Changes to your primary and secondary email addresses will apply to all of your Alerts.
   3. You understand and agree that your alerts may be delayed or prevented by a variety of factors. We do our best to provide alerts in a timely manner with accurate information. We neither guarantee the delivery nor the accuracy of the contents of any alert. You also agree that we shall not be liable for any delays, failure to deliver, or misdirected delivery of any alert; for any errors in the content of an alert; or for any actions taken or not taken by you or any third party in reliance of an alert.
   4. Alerts are not real time; they should not be used as a means to manage your account balance and activity.

Our Liability for Failure to Make Transfer:

If we do not complete a transaction to or from your accounts on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will NOT be liable, for instance, if:

1. through no fault of ours, you do not have enough money in your account to make the transaction;
2. your account is closed;
3. the transaction would go over the credit limit on your credit line;
4. the network system was not working properly and you were aware of the malfunction when you started the transaction;
5. circumstances beyond our control (such as fire, flood, power failure, or computer down-time) prevented the transactions despite reasonable precautions that we have taken;
6. the money in your account is subject to an uncollected funds hold, legal process or any other encumbrance or agreement restricting a transaction;
7. your password/Personal Security Code has been entered incorrectly;
8. the payee/biller mishandles or delays a payment sent by our Bill Payment service provider or Funds Transfer/Pay People provider;
9. you have not provided our Bill Payment service provider or Funds Transfer/Pay People provider with the correct names, phone numbers, or account information for those persons or entities to whom you wish to direct payment; or
10. The failure to complete the transaction is done to protect the integrity of the system or to protect the security of your account. There may be other exceptions not specifically mentioned above.

Additional Disclosures Applicable to "Electronic Bill Payment" Services

Transactions Available with "Electronic Bill Payment"

Bill Pay Account:

The following is a list of transactions available for Electronic Bill Payment Services:

1. Add a new Payee/Biller: Payee/Biller refers to the entity to which you pay bills. The Payee/Biller can be a company, organization, or individual. The add a new Payee/Biller feature allows you to add Payee/Billers.
2. View | Edit Payee/Biller: The View | Edit Payee/ Biller feature allows you to delete Payee/Billers from or edit Payee/Biller information on your personal list of Payee/Billers. Recurring payments that are scheduled can be viewed under this feature;
3. Pay Bills: The Pay Bills feature allows you to schedule payments. This feature enables you to specify the amount of the payment and the processing date, and stop a pending payment that has not been processed as an electronic bill payment;
4. View a payment history for your pending payments and processed payments.

"Electronic Bill Payment" Service Limitations

The following are limitations to the use of the Credit Union's Electronic Bill Payment Services:

1. Bill Payments can only be made from your business share draft/checking account or your debit card
2. Payments cannot be made for tax payments, court-ordered payments or payments to payees/billers outside of the United States.
3. If you close the designated Bill Payment share draft/checking account, all scheduled payments will be stopped.
4. You cannot cancel a payment if the payment has already been processed.
5. Electronic payments cannot be stopped.
6. You can schedule payments 24 hours a day, seven days a week, however, payments scheduled on a Saturday, Sunday, or holiday will be processed within one to two business days.
7. Payments scheduled after 4:00 p.m. EST will not be initiated until the following business day.

Bill Payment Returns/Overdrafts

You will be subject to our Non-Sufficient Funds (NSF) fee as stated on our Fee Schedule. Our current fee schedule can always be accessed on our home page at www.jovia.org. You also agree that an NSF fee may be charged to your account. even if the payment is not returned but is paid and overdraws your payment. Account. If a Bill Payment is not paid, you will receive written notification.

A Bill Payment may not be paid if the funds are not available for withdrawal from your account or if your account has been closed.

Electronic Bill Payment Methods and Restrictions

Payments are made to your payee/biller electronically via the Automated. Clearing House (ACH) by check, or by your Jovia debit card. The method of payment depends upon the processing method that can be accommodated by the payee/biller or by our Bill Payment service provider. It is important that you take into consideration what method of Bill Payment will be used when scheduling Bill Payments to ensure payment deadlines are met. If the payer accepts electronic Bill Payment, the payment may take up to three business days to process. If the payee/biller does not accept electronic Bill Payment, the payment will be sent in a check form, and may take up to five business days to process.

Electronic Bill Payment Account Debits

Depending on the method selected during payment the funds may be debited from the account real-time, same-day, or when the check that was sent out is processed by the Biller.

Electronic Bill Payment Service Responsibilities

You are responsible for:

1. any late payment or service fees charged by merchant(s) and any overdraft, NSF or stop payment fees charged by Jovia as a result of these transactions;
2. data input of payee/biller information (payment amount(s), name, address and any other pertinent information);
3. the payment date indicated by you must always be a business day; if it is not, the payment date will be deemed to be the first business day after the date indicated;
4. Change funding account used for any pending payments with a closed account;
5. Contact the Credit Union in the event you wish to cancel this service.

E-Bills

E-Bills is a feature of the Bill Pay service that enables you to receive bills electronically from participating Payees/Billers. Approval of e-Bills of Participating Payees/Billers establish their own criteria for reviewing requests to receive e-Bills and have sole discretion to accept or decline your request. We do not participate in this decision. Participating Payees/Billers may take up to a full billing cycle to approve an e-Bill set-up request.

Accessing e-Bills from a Third Party In some cases we obtain the e-Bill from the web site of the Payee/Biller. To do so, you would need to provide us with information needed for this purpose, such as any required password. When you provide this information, you authorize us to access the third-party web site to retrieve the account information on your behalf, and you appoint us your agent for this limited purpose.

Timely Delivery of e-Bills

We take no responsibility if a Payee/Biller does not provide the necessary data to forward an e-Bill in a timely manner. If you do not receive a bill, it is your responsibility to contact the Payee/Biller directly. We are not responsible for any late charges or other adverse consequences. Any questions regarding your bill details should be directed to your Payee/Biller.

Stop e-Bills

All parties have the right to cancel the service at any time.

Privacy

When you establish e-Bills with a participating Payee/Biller you will provide certain information that will be forwarded onto the Payee/Biller to complete your enrollment. If you have concerns about the future use of this information you should contact your Payee/Biller directly.

Jovia Financial Credit Union
1000 Corporate Drive
Westbury, NY 11590
Phone: (516) 561-0030

Email: [email protected]